Terms & Conditions

About Our Services

Dr. Suman Health provides an online platform for booking diagnostic tests, health packages, and related healthcare services through its laboratory and service partners.

We facilitate the booking and coordination of services. Diagnostic testing and laboratory services may be performed by our authorised laboratory partners.

Test Booking

• Customers may select diagnostic tests or health packages available on the website.
• A booking is considered a request for the selected service.
• Test availability, sample collection timing, and service coverage may depend on location and laboratory availability.
• We may contact you to confirm or coordinate your booking.
• Customers must provide accurate information required for sample collection and service delivery.

Home Sample Collection

Where home sample collection is available:

• A trained collection professional may visit the address provided during booking.
• Customers should provide accurate address and contact information.
• Collection timings may be subject to availability.
• Customers should follow reasonable instructions provided by the collection professional.
• Certain tests may require specific preparation, such as fasting.

Test Reports

• Diagnostic tests are processed by the applicable laboratory partner.
• Reports are provided through the available digital or other agreed delivery method.
• Report availability depends on the test and laboratory processing time.
• Dr. Suman Health does not guarantee a specific medical outcome or diagnosis.
• Customers should consult a qualified medical professional for interpretation of test results and medical advice.

Pricing & Payment

• Prices displayed on the website are applicable at the time of booking and may change without prior notice.
• Any applicable collection, service, or other charges will be displayed or communicated during the booking process.
• Available payment methods may include online payment or other methods offered at the time of booking.
• In case of a pricing or technical error, we reserve the right to correct the error and communicate the applicable price before fulfilling the booking.

Cancellation & Refunds

Cancellation and refund requests are governed by our Refund / Cancellation Policy.

Customer Responsibilities

• Provide accurate name, phone number, address, and other required information.
• Provide correct information relevant to the selected diagnostic service.
• Be available at the agreed sample collection location and time.
• Not misuse the website or attempt to interfere with its operation.
• Not provide false, fraudulent, or misleading information.

Laboratory Partners

Diagnostic services may be fulfilled through authorised laboratory partners. The applicable laboratory is responsible for laboratory testing, processing, and generation of diagnostic reports.

Laboratory names, availability, and service coverage may vary depending on the selected test and location.

Website Availability

We make reasonable efforts to keep the website available and functional. However, we do not guarantee uninterrupted access to the website or that every feature will always be available.

Temporary interruptions may occur because of maintenance, technical problems, network issues, or circumstances beyond our reasonable control.

Intellectual Property

Unless otherwise stated, the content, branding, graphics, text, design, and other materials appearing on this website belong to Dr. Suman Health or are used with appropriate permission.

You may not reproduce, copy, modify, distribute, or commercially use website content without prior permission.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using the website and submitting information required for a booking, you acknowledge that the information may be used for booking, sample collection, customer support, communication, and related service purposes as described in our Privacy Policy.

Third-Party Services

Our website may contain links, services, or integrations provided by third parties. We are not responsible for the content, availability, policies, or practices of external websites or services.

Changes to These Terms

Dr. Suman Health may update these Terms & Conditions from time to time. Updated terms will be published on this page with the revised date.

Your continued use of the website after an update constitutes acceptance of the updated terms.